Privacy Policy

1. General Overview

Iceberg Entertainment Ltd. (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines our practices regarding data collection for the Coolbet Canada platform in compliance with the Malta Gaming Authority (MGA) regulations and Canadian data protection principles (PIPEDA).

2. Data We Collect

To provide our services, we collect the following information:

  • Identity Data: Full name, date of birth, and gender (to verify you are 19+).
  • Contact Data: Email address, phone number, and residential address.
  • Financial Data: Payment method details and transaction history.
  • Technical Data: IP address, login data, browser type, and operating system.
  • KYC Data: Copies of government-issued ID and proof of address as required by Anti-Money Laundering (AML) laws.

3. How We Use Your Data

We process your information for the following purposes:

  • Account Management: To create and manage your player profile.
  • Betting Services: To process your bets, withdrawals, and deposits.
  • Compliance: To fulfill our legal obligations regarding age verification and fraud prevention.
  • Marketing: To send you personalized offers (only if you have opted in).

4. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under MGA regulations, certain data must be stored for at least five (5) years after the closure of your account.

5. Your Rights

As a user, you have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate information.
  • Request the erasure of your data (subject to legal retention requirements).
  • Withdraw consent for marketing communications at any time.

6. Security

We implement industry-standard security measures, including SSL encryption and secure firewalls, to protect your data from unauthorized access, loss, or alteration.

7. Contact Information

For any privacy-related inquiries, please contact our Data Protection Officer:

Address: Iceberg Entertainment Ltd., Summit Tower, Suite 402, 15 West Boulevard, Sliema SLM1011, Malta.

Email: [email protected]